Privacy Policy

Last Updated: March 15, 2025

Your privacy matters deeply to us at GlowOnCharge. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We believe in complete transparency about our data practices.

Information We Collect

We collect information to provide better services to our users and improve our financial education platform. The types of information we gather fall into several categories, each serving specific purposes in our mission to help businesses understand finance fundamentals.

Personal Information

Name, email address, phone number, and business details you provide when contacting us or signing up for our services.

Usage Data

Information about how you interact with our website, including pages visited, time spent, and features used.

Technical Information

IP address, browser type, device information, and operating system details for security and optimization purposes.

Communication Records

Records of correspondence when you contact our support team or participate in our educational programs.

How We Use Your Information

Every piece of information we collect serves a specific purpose in improving your experience with GlowOnCharge. We don't collect data just for the sake of it – each data point helps us serve you better.

  • Provide and improve our financial education services and resources
  • Respond to your inquiries and provide customer support
  • Send educational content and updates about our programs (with your consent)
  • Analyze website usage to enhance user experience and content quality
  • Ensure website security and prevent fraudulent activities
  • Comply with legal obligations and regulatory requirements in Cambodia
  • Develop new educational materials based on user needs and interests

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, there are specific situations where we may share your information, and we want to be completely transparent about these circumstances.

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our services. These companies are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request. This includes compliance with Cambodia's data protection regulations and other applicable legal frameworks.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Your Rights and Choices

You have significant control over your personal information. Understanding these rights empowers you to make informed decisions about your data.

Access and Correction

You can request access to the personal information we hold about you. If any information is incorrect or incomplete, you have the right to request corrections or updates.

Data Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements. We'll delete your data within 30 days of a valid deletion request.

Communication Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This won't affect service-related communications.

To exercise any of these rights, contact us using the information provided at the bottom of this policy.

Data Security Measures

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

SSL Encryption
Secure Data Centers
Regular Security Audits
Access Controls
Employee Training
Incident Response Plan

While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect your information as effectively as possible.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Active Account Data: Retained while your account is active and for 2 years after last activity
Communication Records: Stored for 3 years for quality assurance and legal compliance
Website Analytics: Anonymized data retained for 5 years for business analysis
Marketing Data: Deleted immediately upon unsubscribe request

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over how these technologies are used.

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our content and user experience.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may limit some functionality of our website.

International Data Transfers

As a company operating primarily in Cambodia, most of your data is processed locally. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

We comply with Cambodia's data protection requirements and international standards for cross-border data transfers. Any international transfers are conducted with adequate protection measures and legal frameworks.

Children's Privacy

Our services are designed for business professionals and adults interested in financial education. We don't knowingly collect personal information from children under 16 years of age. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if you've provided one) and prominently display a notice on our website.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions or Concerns?

Email: support@glowoncharge.com

Phone: +855 69 553 569

Address: 36R5+QG8, Krong Battambang, Cambodia

We typically respond to privacy inquiries within 72 hours